style
What does ArtUniverse mean by "craftsmanship"?
ArtUniverse understands "craftsmanship" to mean the artistic and creative approach to product design. It is about creating unique designs that inspire and arouse emotions. Basically, we differentiate between hand-painted and artistically refined paintings, high-quality art prints on safety glass, acrylic glass, aluminum composite panels and canvas.
What styles and designs are available in the range?
ArtUniverse offers a variety of styles, including modern, abstract, minimalist and nature-inspired designs. The selection is regularly updated to always offer current and stylish motifs.
How are the designs and motifs selected?
The designs and motifs are carefully selected by a creative team that takes into account both current trends and classic designs. The aim is to offer a versatile collection that appeals to different tastes and interior styles.
Can I request a custom design for a product?
Yes, ArtUniverse offers the possibility to request individual designs. You can contact our team at deinmotiv@artuniverse.de to discuss specific wishes and ideas.
Is there a possibility to order personalized products or custom-made items?
ArtUniverse also allows for personalized products. Customers can contact customer service to learn more about custom-made options and conditions.
Quality
What materials are used for the products?
ArtUniverse relies on high-quality production resources: stable real wood frames for all canvas pictures and supports that are especially suitable for printing and processing designs. Flexible hangers are included with each picture for easy installation.
How is the quality of the products ensured?
The products go through several quality assurance processes, including material checks and print tests, to ensure that each product meets ArtUniverse's high standards.
Are the products durable and robust?
Yes, ArtUniverse makes sure that the products are durable and robust. The materials are carefully selected and especially suitable for everyday use.
Is there a guarantee on the products?
ArtUniverse provides a warranty against manufacturing defects. For more information about the warranty period and conditions, please visit the website or contact customer service.
How are the products in terms of colors, durability and feel?
The products are characterized by rich colors and a pleasant feel. They are designed to retain their color intensity and structure even after prolonged use.
How is print quality guaranteed?
ArtUniverse uses the latest printing techniques to ensure high print quality. Each product is individually checked to ensure color saturation and precision.
Are there differences in the quality of the products (e.g. different materials or printing techniques)?
There may be slight differences depending on the material and printing technique chosen. ArtUniverse is happy to advise you on choosing the best material for your individual needs.
Does the product look the same on me as it does on my display?
Even though we put a lot of effort into photographing and optimizing all images for our shop, the display can unfortunately never be colorfast due to different screen types and individual display settings (e.g. the brightness of your smartphone). How the colors of the image ultimately appear to you depends, of course, on the incidence of light, the brightness in the room and also the color of your walls.
sustainability
What measures does ArtUniverse take to ensure sustainable production?
ArtUniverse uses environmentally friendly materials and works with partners who use sustainable production methods. We also pay attention to energy-efficient processes.
Does ArtUniverse use environmentally friendly materials?
Yes, wherever possible, ArtUniverse uses eco-friendly and recyclable materials to minimize environmental impact.
What does the packaging of the products look like and is it sustainable?
ArtUniverse relies on sustainable packaging, most of which is recyclable. We also make sure to use as little packaging material as possible.
Is there a way to return or recycle the products after use?
ArtUniverse supports recycling initiatives and encourages customers to dispose of products in an environmentally friendly manner. Customer service can be contacted for special take-back or recycling programs.
How is the ecological footprint minimized during production?
ArtUniverse optimizes production processes and selects suppliers who adhere to high environmental standards in order to minimize the ecological footprint.
Does ArtUniverse work with sustainable or environmentally friendly partners?
Yes, ArtUniverse works with partners who focus on sustainability and environmentally friendly practices.
What measures are taken to reduce CO₂ emissions during delivery?
ArtUniverse uses climate-neutral shipping options whenever possible and selects shipping service providers specifically to reduce transport routes and thus CO₂ emissions.
Shipment
How long does shipping take?
Shipping usually takes 3-5 working days within Germany. International deliveries may take longer.
Which shipping service providers does ArtUniverse work with?
ArtUniverse works with reliable shipping providers, including DHL and Hermes, to ensure fast and secure delivery.
Can I track my order?
Yes, customers will receive a tracking number that they can use to track the status of their order online.
Is it possible to ship internationally?
Yes, ArtUniverse offers international shipping. Shipping costs and times vary depending on the destination country.
What are the shipping costs?
Shipping costs are displayed during the ordering process and depend on the delivery address and the product.
What packaging materials are used for shipping and are they environmentally friendly?
ArtUniverse uses environmentally friendly and mostly recyclable packaging materials.
What happens if a product is damaged during transport?
If a product arrives damaged, customers can contact customer service for a replacement or refund.
payment
Which payment methods are accepted?
ArtUniverse accepts all common payment methods, including credit cards, PayPal, ApplePay, GooglePay, AmazonPay, Sofortüberweisung and purchase on account via Klarna.
Is payment on artuniverse.de secure?
Yes, ArtUniverse uses modern encryption technologies to process all payments securely.
Are there discounts or vouchers for new or regular customers?
ArtUniverse regularly offers discounts and promotions, which are announced in the shop or newsletter.
Will I receive a payment confirmation by email?
Yes, customers will receive a confirmation email after successful payment.
Contact us
Do you have any questions?
We will endeavour to answer your request as quickly as possible. We normally do not need more than 4 days. If it takes longer, please be understanding.